Privacy Policy
MSM Grad (“we”, “us” or “our”) is a digital education platform. MSM Grad operates as a digital-first platform, delivering online degree, certification, and skilling programs globally. By using our services, you acknowledge that your data may be transferred across jurisdictions to facilitate academic delivery. At MSM Grad, we are committed to safeguarding the personal data and privacy of our users, students, faculty, institutions, and partners (“You” or “User”). This Privacy Policy (the “Policy”) outlines how we collect, store, process, use, and protect your data.
By accessing and using our website or any of our services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our platform. This policy does not apply to third party websites linked to our platform, and Independent data collection or processing by our academic partners or service providers, who act as separate Data Fiduciaries under the Digital Personal Data Protection Act, 2023.
This Policy applies to all interactions you have with MSM Grad, including when you:
- Use our website, mobile apps, or other digital services.
- Enroll in or complete academic programs offered via MSM Grad.
- Participate in webinars, counselling sessions, assessments, or events hosted by MSM Grad.
- Interact with our customer support, communication channels, or partner platforms integrated with our services.
For clarity, the following terms have the meanings assigned below:
- Personal Data: Any data about an identifiable individual, directly or indirectly, such as name, contact details, identification numbers, academic records, IP address, and location data.
- Processing: Any operation performed on Personal Data, including collection, storage, use, sharing, or deletion.
- Data Fiduciary: An entity that determines the purpose and means of processing personal data.
- Data Principal: The individual to whom the personal data relates.
- Consent: Freely given, informed, specific, and unambiguous indication of your agreement to the processing of your personal data.
We collect the following categories of information to provide and enhance our services:
a) Personal Information
Full name, gender, date of birth
Email address, phone number, postal address, AADHAR ID
Government-issued identification (where required for admission)
Academic records and certifications
Employment history (for executive programs)
b) Usage Information
IP address, browser type, location data, ADHAR ID
Device information and OS version
Browsing activity, clickstream data on our website
c) Financial Information
Payment method details (e.g., card or UPI information)
Billing and transaction records
GST and invoice-related information (where applicable)
d) Communication Records
Email and chat correspondence
Feedback forms and surveys
Support requests and help desk interactions
MSM Grad collects data strictly for the following purposes:
- Processing admissions, course enrollments, and certifications
- Delivering digital learning services and tracking academic progress
- Verifying identity for program eligibility or accreditation
- Sending important updates, schedules, deadlines, and alerts
- Improving our content, UI/UX, and learning recommendations
- Providing personalized academic support and career services
- Complying with legal, regulatory, or accreditation requirements
We only share your data when necessary, and always with appropriate safeguards.
- a) With Academic Partners
- For joint certifications, assessments, mentorship, and evaluation
- For issuing transcripts, degrees, or diplomas
- b) With Service Providers
- LMS platforms, cloud hosting services, assessment engines
- Payment gateways and communication providers
- c) With Employers / Placement Partners
- Only with your consent, to facilitate internships, interviews, or placements
- d) With Legal and Government Authorities
- When required to comply with legal obligations or government requests
We do not sell or rent your data to third parties under any circumstances.
We retain your personal data only as long as it is necessary for:
- Fulfilling the purpose for which it was collected
- Complying with applicable laws and accreditation policies
- Enabling alumni and certification verification support
Once the retention period ends, we securely archive or delete the data using industry-standard protocols.
MSM Grad takes data protection seriously. We employ:
- SSL encryption and secure payment gateways
- Role-based access and firewalls
- Periodic penetration testing and data audits
- Secure cloud storage with multi-factor authentication
Despite best efforts, no online system can guarantee 100% security. In the event of a data breach, we will notify you in accordance with legal requirements.
You have the right to:
- Access your personal information
- Correct or update inaccurate data
- Request deletion (subject to academic or legal retention policies)
- Opt out of marketing communications
- Withdraw consent at any time (where applicable)
To exercise these rights, please contact: [email protected]
MSM Grad services are intended for learners aged 16 years and above. We do not knowingly collect data from children under 16 without parental consent.
In some cases, your data may be stored or processed outside India (e.g., for global university collaborations or cloud services). All transfers comply with applicable laws and contractual safeguards such as Standard Contractual Clauses (SCCs) and Data Processing Agreements (DPAs).
For any privacy-related grievances, please reach out to:
Data Protection Officer
MSM Grad
Corporate Office:
MSM Global Education Pvt. Ltd.
Plot 28, GF, Institutional Area, 32- Sector Gurugram, India
Email: [email protected]
Phone: 1800-5700-174
This Policy is governed by the laws of India and subject to the exclusive jurisdiction of the courts at New Delhi, India.
This Privacy Policy may be updated periodically. All updates will be notified on the website and take effect immediately upon publication.
Your continued use of MSM Grad implies your acceptance of the revised policy.
