Terms & Conditions
Welcome to MSMGrad (“Platform”), an education technology platform operated by M Square Business Solutions Inc. and its global education marketplace MSM Unify. These Terms and Conditions (“Terms”) govern your access to and use of all services, courses, content, assessments, certifications, and features provided by MSMGrad, whether directly or through its academic and service partners.
Please read this document carefully. By registering, enrolling, or accessing our Platform, you agree to be bound by these Terms. If you do not agree, you should immediately discontinue use of the Platform.
Definitions
- “MSMGrad” refers to MSMGrad, a brand under Laul global, including its affiliates, employees, officers, and its authorized partners.
- “User” refers to any individual or entity accessing the Platform (including learners, mentors, institutions, corporate clients).
- “Content” means all learning materials, including curriculum, videos, quizzes, data, software, and graphics made available via the Platform.
- “Services” means academic programs, digital tools, support, and certifications delivered via MSMGrad.
User Eligibility
- Users must be 16 years or older to access our services.
- If under 18, access must be supervised by a parent/guardian who accepts these terms on your behalf.
- You must have the legal right and capacity to enter into this agreement under the laws of your jurisdiction.
User Conduct and Responsibilities
Users agree to:
- Provide accurate, current, and complete registration information and keep them updated.
- Maintain confidentiality of your login credentials and not share login credentials with any third party.
- Use the Platform solely for lawful educational purposes.
- Not upload, post, or transmit any content that is offensive, harmful, infringing, or defamatory.
- Abide by all academic integrity policies, including avoiding plagiarism, impersonation, and cheating.
- Not reverse engineer, copy, reproduce, or redistribute platform code or content.
Violation of any of the above may lead to suspension or permanent termination of access, without refund, and maty lead to legal action.
Intellectual Property Rights
- All course content, Platform design, logos, videos, assessments, source code, and brand identifiers are the exclusive intellectual property of MSM Group and MSMGrad, protected under applicable copyright and trademark laws.
- Users are granted a limited, non-transferable, non-exclusive license to access Content only for personal, non-commercial use during the period of enrolment.
- Any attempt to copy, resell, modify, or distribute our proprietary content or system will attract legal action under the applicable laws.
- MSMGrad reserves the right to record live classes and use them for quality assurance, marketing, or future training purposes.
Course Enrollment & Access
- Access to a program is granted upon successful fee payment and validation of eligibility.
- Course access is non-transferable and non-refundable after enrollment (subject to refund policy).
- MSMGrad reserves the right to modify course structure, modules, trainer allocation, or Content without prior notice, to align with industry trends or accreditation standards.
- MSMGrad may, at its sole discretion, reject any application without providing a reason.
Assessment, Certification & Evaluation
- Certification is issued only upon successful completion of all assessments, attendance, and project submissions as per program standards.
- MSMGrad and its academic partners reserve the final right to determine eligibility for certification.
- Assessment results are final and no re-evaluation will be entertained unless explicitly offered under a retake policy.
Placement & Career Services
- MSMGrad offers placement support as an assistance service, not as a job guarantee.
- Job assistance may include resume building, interview training, employer connects, and hiring drives.
- MSMGrad will not be liable for any hiring decisions made by employers or partners.
Limitation of Liability
- MSMGrad shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use or inability to use the platform.
- MSMGrad does not warrant uninterrupted access to the Platform or error-free services, although all reasonable steps will be taken to maintain availability.
- Total liability of MSMGrad, in any case, shall not exceed the total amount paid by the User for the Service in question.
Data Usage & Privacy
- All data collected is governed by our Privacy Policy).
- By using the Platform, Users consent to data collection, storage, processing, and international data transfer for education and reporting purposes.
- MSMGrad may share anonymized data with academic partners or accreditation agencies for statistical and quality assurance purposes.
Refund & Cancellation Policy
- Refunds are only applicable if the request is raised within 7 calendar days of enrolment and before accessing more than 10% of course content or attending any live session.
- No refunds will be processed after this period unless the course is canceled by MSMGrad.
- Refunds, if approved, shall be processed within 21 business days after written acknowledgment.
- Transaction charges or bank fees are non-refundable.
Program Suspension & Force Majeure
MSMGrad reserves the right to suspend or delay course delivery under circumstances beyond its control, including but not limited to:
- Natural disasters
- Epidemics/pandemics
- Server outages or cyberattacks
- Government or regulatory restrictions
In such cases, no liability or refund will be entertained, though alternative delivery mechanisms may be explored.
Governing Law and Dispute Resolution
- These Terms shall be governed by the laws of British Columbia, Canada, with jurisdiction exclusively vested in the courts at British Columbia, Canada.
- Any disputes, controversies, or claims shall first be attempted to be resolved via mediation or arbitration, facilitated by a mutually agreed neutral party.
Modifications to the Terms
- MSMGrad reserves the right to amend these Terms at any time without prior notice.
- Continued use of the Platform after such changes constitutes acceptance of the revised Terms.
- Users are advised to review this page periodically.
Contact Information
For questions or concerns related to these Terms, contact:
Legal & Compliance Team
MSMGrad – A Division of Laul Global
Corporate Office:
1631 Dickson Avenue, Suite 1100, Kelowna, BC, Canada V1Y 0B5
Email: [email protected]
Phone: + 1 250 262 6686
